Refunds Generally Not Available
Except where required by applicable law or the policies of the platform through which the subscription was purchased (such as the Apple App Store or Google Play Store), refunds will generally not be issued for:
- Dissatisfaction with matches, recommendations, or interactions with other users.
- Suspension or termination of an account resulting from a violation of the Terms & Conditions or Community Guidelines.
- Failure to cancel a subscription before the applicable renewal date.
- Temporary service interruptions, scheduled maintenance, or technical issues that do not substantially prevent access to the service.
- Unused subscription time, premium features, virtual items, or other digital content after purchase.
- Accidental purchases where a refund is not required under applicable law or the relevant app store's policies.
Fraudulent or Unauthorized Transactions
If you believe your account has been charged without your authorization, please contact Wheelucky immediately.
Wheelucky reserves the right to investigate all refund requests and may request additional information to verify the claim. Refund requests that are determined to be fraudulent, abusive, or inconsistent with this Refund Policy or applicable law may be denied.
Changes to This Refund Policy
Wheelucky reserves the right to modify this Refund Policy at any time. Any changes will become effective upon posting the updated policy within the application or on the Wheelucky website. Your continued use of the paid services after the effective date of any changes constitutes your acceptance of the revised Refund Policy.
Contact Us
If you have any questions about this Refund Policy or wish to request a refund, please contact us:
Email: support@wheelucky.com
Website: www.wheelucky.com
