Effective Date: July 21, 2026
Wheelucky values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Wheelucky website, mobile application, and related services (collectively, the "Services").
By using Wheelucky, you agree to the collection and use of your information in accordance with this Privacy Policy.
User Safety and Platform Integrity
Creating a safe and trustworthy community is one of Wheelucky's highest priorities. We use a combination of automated technologies, artificial intelligence, and human moderation to identify and address activity that violates our Terms of Service, Community Guidelines, or applicable laws.
Our safety measures include:
- AI-assisted detection of suspicious, abusive, or fraudulent activity
- Manual review of reported users and uploaded content
- User reporting tools for profiles, messages, live streams, and other content
- User blocking functionality
- Temporary suspension or permanent termination of accounts that violate our policies
- Investigation of impersonation, scams, fraud, harassment, hate speech, illegal activity, and other harmful conduct
Wheelucky reserves the right to remove any content or account that threatens the safety or integrity of our platform.
Account Registration and Security
Users may create an account using:
- Email address
- Google Sign-In
- Sign in with Apple
We implement reasonable security measures designed to protect user accounts and reduce fraudulent registrations. When necessary, Wheelucky may request additional identity verification to protect users and maintain platform security.
Users are responsible for maintaining the confidentiality of their login credentials.
User-Generated Content
Users may upload or create content including:
- Profile photos
- Biographies
- Messages
- Comments
- Live streams
- Other content made available through the Services
Users remain solely responsible for the content they post.
Wheelucky may review, remove, restrict, or disable access to content that violates our Terms of Service, Community Guidelines, Acceptable Use Policy, or applicable law.
Fraud Prevention
Wheelucky actively monitors platform activity to detect:
- Fake accounts
- Account impersonation
- Payment fraud
- Spam
- Scams
- Unauthorized transactions
- Other fraudulent or illegal activity
Accounts involved in fraudulent behavior may be suspended or permanently terminated. Where appropriate, Wheelucky may cooperate with payment processors, regulatory authorities, and law enforcement agencies.
Location Information
With your permission, Wheelucky collects your device's location information to:
- Improve user matching
- Provide location-based features
- Enhance the overall user experience
You may disable location permissions through your device settings. Some features of the Services may not function properly if location access is disabled.
Payment Information
Payments made through Wheelucky are securely processed by trusted third-party payment providers, including CCBill and Apple In-App Purchases.
Wheelucky does not store complete payment card numbers, CVV codes, or other sensitive payment credentials on its own servers.
Payment information is securely transmitted to our payment providers using industry-standard encryption and security practices.
All transactions are processed in United States Dollars (USD). If your local currency differs from USD, your financial institution or payment provider will convert the transaction using the applicable exchange rate.
Cookies
Wheelucky uses cookies and similar technologies to improve functionality, remember user preferences, analyze usage, and enhance your experience.
You may accept or refuse cookies through your browser settings. Please note that disabling cookies may limit certain features of the Services.
Information We Collect
Depending on how you use Wheelucky, we may collect:
Personal Information
- Name
- Email address
- Profile information
- Photographs
- Date of birth
- Gender
- Location information
- User preferences
Usage Information
We may automatically collect:
- IP address
- Browser type and version
- Device identifiers
- Operating system
- Mobile device information
- Pages viewed
- Time spent within the Services
- Dates and times of access
- Diagnostic and analytics information
How We Use Your Information
We use your information to:
- Provide and maintain the Services
- Create and manage your account
- Match users based on preferences
- Improve our algorithms
- Monitor platform performance
- Personalize user experiences
- Analyze usage trends
- Prevent fraud and abuse
- Process payments
- Respond to customer support requests
- Communicate updates and important notices
- Comply with legal obligations
Sharing Your Information
We may share your information:
With Service Providers
To operate our platform, process payments, provide analytics, customer support, cloud hosting, security monitoring, and communications.
With Business Partners
Where necessary to provide products, services, promotions, or integrations.
With Other Users
Information you voluntarily make public—including your profile, photos, biography, comments, live streams, and other public content—may be visible to other users.
Legal Requirements
We may disclose information when required by law or when necessary to:
- Comply with legal obligations
- Respond to lawful governmental requests
- Protect our rights or property
- Investigate fraud or violations of our policies
- Protect the safety of users or the public
- Defend against legal claims
International Data Transfers
Wheelucky operates from the United States.
If you access the Services from another country, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate. By using the Services, you consent to these transfers.
We take reasonable steps to ensure appropriate safeguards are implemented for international data transfers.
Data Retention
We retain personal information only as long as reasonably necessary to:
- Provide the Services
- Maintain user accounts
- Prevent fraud
- Resolve disputes
- Enforce our agreements
- Comply with legal obligations
When your account is deleted, we will delete or anonymize your personal information unless we are legally required or permitted to retain certain information.
Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Object to certain processing activities
- Request a copy of your personal information
To exercise these rights, contact us at:
contact@wheelucky.com
Children's Privacy
Wheelucky is intended only for individuals who are at least 18 years of age.
We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has provided personal information, we will promptly delete that information.
Parents or legal guardians who believe their child has provided information should contact us immediately.
Third-Party Services
Wheelucky may contain links to third-party websites or services, including social media platforms and payment providers.
These services maintain their own privacy policies, and Wheelucky is not responsible for their content, practices, or security.
Examples include:
- CCBill
- Apple App Store
- Google Play Services
- X (formerly Twitter)
- YouTube
Security
Wheelucky uses commercially reasonable administrative, technical, and physical safeguards to protect personal information.
While we strive to protect your information using industry-standard security practices, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When changes are made, we will post the revised version within the Services and update the Effective Date. Continued use of Wheelucky after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Email: contact@wheelucky.com
Thank you for trusting Wheelucky!
